Reference

Ketentuan Hukum yang Mengatur Akun Anda

Your use of vip155 is subject to the terms set out here — covering account eligibility, data handling, payment processing via DANA, OVO, and GoPay, and how we manage disputes. Access depends on local law and is available only where permitted in your region.

Eligibility by RegionAccount Data RightsDANA · OVO · GoPay CoverageDispute ProcessPolicy Updates
vip155 Ketentuan Hukum yang Mengatur Akun Anda
KEAMANAN AKUN

Bagaimana Kami Melindungi Data Anda

We handle your account data with a clear retention policy: personal details and transaction records are kept only as long as your account is active or as required by applicable law. You can request a copy of your data or ask us to correct inaccurate details by contacting support with your account ID. Cookies on vip155 are used for session management and fraud prevention — not for advertising profiling. All payment data passed through DANA, OVO, and GoPay uses the encryption standards those providers require.

Data Retention

We keep your account data while your account is open and for the period required by law after closure. You may request deletion where local law permits it.

Cookie Policy

Session cookies keep you logged in and protect against unauthorised access. Analytics cookies are anonymised. You can manage cookie preferences in your browser settings.

Account Security

Login is protected by OTP sent to your registered number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To access, correct, or query how we use your data, submit a request via the Help Centre with your account ID. We respond within the timeframe local law requires.

HUBUNGI KAMI

Cara Menghubungi Tim Dukungan Kami

Questions about these terms, your account data, or a payment dispute? Our support team handles legal and account queries directly. Players in Palembang and across Indonesia can reach us through the channels below — we aim to respond to policy-related queries within one business day.

Live Chat Open the chat widget from any page on vip155. Available around the clock for account and policy questions.
Email Support Send detailed legal or data-access requests to our support email. Include your registered account ID for faster handling.
Account Help Centre Log in to your account, go to Help, and submit a ticket directly tied to your account record for policy or payment disputes.

Pertanyaan Umum Seputar Kebijakan Kami

These are the questions we hear most often about our legal terms, account rights, and data practices. If your question is not covered here, reach out via live chat or the Help Centre.

Account eligibility depends on your region and local law. Access is available only where permitted. You must meet the age requirement set by your local jurisdiction to register.

Log in, go to the Help Centre, and submit a data-access request with your account ID. We process requests within the timeframe required by applicable local law.

We retain your records for the period required by law after account closure, then delete them. You can request early deletion where local regulation allows it.

Yes. Raise the dispute with our support team first, including your transaction reference. We coordinate directly with DANA or OVO on your behalf to resolve it.

We post updates on this page when terms change. Continuing to use your account after an update means you accept the revised terms. Check this page periodically for changes.

Applicable law depends on your region. Where local law conflicts with these terms, local law takes precedence. We do not make jurisdiction claims beyond what local regulation permits.