Reference

How vip155 Handles Your Personal Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount access and session securityData retention and deletion rightsCookie and device tracking scopeContact path for data requests
vip155 How vip155 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your DANA, OVO, or GoPay PIN — only the transaction confirmation reference is logged.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can withdraw cookie consent at any time via the cookie banner or account settings.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable law. You may request deletion of non-mandatory data at any time.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email and we will verify your identity before processing any change.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

Live Chat Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data access and deletion requests.
Email Support Send your data request or privacy concern to our support email. We aim to respond within two business days and confirm receipt immediately.
Account Settings Some data preferences — including cookie consent and marketing contact — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Data on vip155

These are the questions we hear most often about how your data is stored, who can see it, and what you can do about it. If your question is not here, our live chat team can help directly.

We collect your registration details, contact information, and payment records linked to your wallet — DANA, OVO, or GoPay. Login timestamps and device session data are also logged for security purposes.

We do not sell your data. We may share it with payment processors like DANA, OVO, and GoPay to complete transactions, and with regulatory bodies where Indonesian law requires it.

Contact us via live chat or email from your registered account. We will verify your identity and send your data summary within a reasonable timeframe, as required by applicable law.

Yes. You can request deletion of non-mandatory data at any time. Some records — such as transaction history — must be retained for a period under applicable law and cannot be deleted on request.

We use OTP verification for login and withdrawals. Your wallet PIN for DANA, OVO, or GoPay is never stored on our side — only the transaction reference is logged after a payment clears.

We use session cookies for account access and analytics cookies to improve the lobby experience. You can manage or withdraw cookie consent through the cookie banner or inside your account settings.